Insurance Management and Administration, Inc. is a third party administrator known for our flexibility and excellent customer service. The company has a firm belief that quality products and dedicated customer service is why IMA maintains such a high persistency ratio with its customers.
As a professional benefits administration firm, we have the resources to respond to virtually any employee benefit-related need you may have. From the day-to-day administration of a self-funded group health plan through our advanced technology to identifying a provider network in another locale, IMA will help you find a solution that’s right for your employee’s and your bottom line.
IMA’s mission statement is: “A dedicated team committed to exceeding client expectations while providing innovative solutions for tomorrow’s managed care challenges.”
Our state-of-the-art claims payment system can accommodate even the most diverse benefit plans. Services include:
- Medical Claims
- Dental Claims
- Vision Claims
- Prescription Drug Programs
- Disability Administration
- COBRA/HIPAA Administration
- Flexible Spending Accounts
- Surcharge Administration
IMA will periodically review a clients plan design in order to achieve desired cost savings, maintain compliance with federal legislation and increase the auto adjudication level.
Customer Service
Our customer service personnel are trained claims professionals who stand ready to assist employees with questions about covered services, benefit plan payments, etc.
Member Communication and Inservicing
The account management staff will assist employers in the creation of member communications and are available for on-site HR or employee meetings.
Managed Care and PPO Arrangements
Relationships with a number of local, regional and national preferred provider organizations (PPOs) can offer additional savings for plan sponsors.
Utilization Review Services
Our UM department has designed a program that maintains the highest possible quality of care while holding the related costs to a minimum. Services include:
- Preadmission Certification
- Concurrent Review
- Retrospective Review
- Large Case Management
- Discharge Planning
- Psychiatric and Substance Abuse Review
- Referrals to Specialists
A variety of carriers, all of who have achieved an "A" rating or better, provide the best excess loss coverage available. Services include:
- Initial Marketing and Coverage Placement
- 50% Notifications
- Aggregate Reporting
- Claims Filing
- Renewal Marketing
Standard and client specific reports can be provided on a monthly, quarterly or annual basis. Through the wide range of data maintained in the claims system, we can report on demographic, financial and utilization information that is beneficial in determining the cost effectiveness of any program.
